Whether it is unfair deductions, an unprotected deposit, or a landlord refusing to engage — we help you understand your options in Cardiff.
Select the situation that best describes your experience to get targeted guidance.
Deposit reduced for unreasonable charges
Learn moreYour deposit was never placed in a scheme
Learn moreDisagreement at check-out
Learn moreCommunication has broken down
Learn moreUnclear on your rights and next steps
Learn moreUnderstand your deposit rights, organise your evidence, and get clear next steps.
A tenancy dispute specialist assesses your case and handles the process. No upfront cost.
You only pay if they recover compensation
Cardiff has a large and active private rental market driven by its two major universities and its large public sector employment base. The city's student rental market — concentrated in Roath, Cathays, and the city centre — generates regular deposit disputes around cleaning, damage, and wear and tear.
Cardiff's student rental areas see some of the highest deposit dispute rates in Wales. The rapid turnover of student tenancies means that landlords and agents often apply standard deduction lists. The professional rental market around the city centre and Cardiff Bay creates different issues.
A group of students leaving a Cathays shared house were charged £200 each for cleaning despite having professionally cleaned the property and provided a receipt.
A professional tenant leaving a two-year tenancy in a Cardiff Bay apartment was charged £800 for "redecoration" despite the property showing only normal wear for the length of tenancy.
Cardiff rental deposits are governed by the same deposit protection legislation as the rest of England and Wales. HMO licensing applies in many Cardiff areas, particularly in student areas.
No. Deposit deductions must be based on the actual condition of the property at the end of the tenancy, not on a standard template. If the agent did not inspect the property or cannot demonstrate that cleaning was actually required, the deduction is not justified.
After a two-year tenancy, some wear to decoration is expected and constitutes normal wear and tear. Landlords cannot charge for redecoration that is simply due to the passage of time and normal living.
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