We're here to help
Have a question about your claim, a document issue, or need billing support? Send us a message and we'll get back to you within 1–2 business days.
What can we help with?
General Support
Questions about how the platform works, what's included, or how to use your documents.
Document Issues
Problem with a generated document, missing download, or incorrect information in your pack.
Billing & Refunds
Payment queries, refund requests (before documents generated), or receipt issues.
Technical Issues
Something not working as expected? Let us know and we'll look into it quickly.
Email us directly
hello@claimbuilder.co.ukPrefer to email directly? We monitor this inbox every business day and aim to respond within 24–48 hours.
1–2 Business Days
We aim to respond to every message promptly during working hours.
Real People, Real Support
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