Deposit Not Protected

Your deposit was never protected.
The law is on your side.

Landlords must protect your deposit in a government-approved scheme within 30 days. If they did not, you may be entitled to significant compensation.

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We Understand

What you are going through

Protection is mandatory

All deposits for assured shorthold tenancies in England and Wales must be protected in TDS, DPS, or MyDeposits within 30 days. This is not optional.

Compensation can be substantial

Courts can award 1x to 3x the deposit amount as compensation. For a £1,500 deposit, this means up to £4,500 in compensation plus the deposit return.

Prescribed information matters

Your landlord must also give you specific information about the scheme. Failure to do so is a separate breach that strengthens your case.

There is no strict time limit

Unlike personal injury claims, deposit protection compensation claims do not have a strict limitation period. However, acting sooner preserves evidence and strengthens your position.

Your Options

Two clear paths forward

Free

Guidance & evidence support

Understand your deposit rights, organise your evidence, and prepare for next steps with structured support.

  • Free situation assessment
  • Evidence organisation tools
  • Clear next-step guidance
  • Connected to specialist support
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Free case review

Have a specialist handle it

A tenancy dispute specialist assesses your case and handles the compensation claim for you.

  • Free initial case review
  • Zero upfront cost
  • Specialist handles correspondence
  • Honest guidance on next steps

You only pay if they recover compensation

FAQ

Common questions

Take the First Step

Speak with a specialist today

A free case review puts you under no obligation. It simply helps you understand whether your deposit was properly protected and what compensation you may be entitled to.

Legal disclaimer: This service provides general guidance only. It does not constitute legal advice. Claim Builder is not a law firm.