If your landlord has failed to repair damp, mould, structural damage, or other disrepair — you have legal rights. Build a professional claim report and take action.
Outcome-focused claim building — without giving away a percentage.
Keep 100% of what you recover. Claim Builder charges a fixed one-off fee — no percentage of your outcome, ever.
Run the free Claim Checker. Answer a few questions about your situation and see how strong your housing disrepair claim is — takes under 2 minutes.
Housing disrepair refers to any condition in a rented property that falls below the legally required standard. In England and Wales, landlords have a statutory duty to maintain the structure, exterior, and key services of the properties they let.
Under the Homes (Fitness for Human Habitation) Act 2018 and the Landlord and Tenant Act 1985, landlords must keep properties safe, healthy, and in a state of good repair. A failure to do this — after being properly notified — constitutes a breach of their legal duty.
You are entitled to compensation for the period you lived with the disrepair, as well as for any damage to your belongings, health impacts, and loss of enjoyment of your home.
Damp & Mould
Water Ingress
Structural Damage
Pest Infestations
Heating Failure
Electrical Faults
If it affects your health, safety, or the habitability of your home — and your landlord has failed to fix it — you likely have a claim.
Persistent damp, rising damp, black mould growth on walls, ceilings, or floors. Your landlord is legally required to address this.
Damp & Mould ClaimsLeaks from roof, windows, pipes, or neighbouring properties entering your home.
Water Ingress ClaimsCracks in walls, subsidence, damaged roof, unstable floors or staircases that create safety risks.
Structural ClaimsBroken heating, faulty electrical systems, pest infestations, or long-standing repairs your landlord has ignored.
Neglect ClaimsUK housing law gives tenants enforceable rights to a safe, maintained home. Here are the key pieces of legislation that protect you.
Section 11 requires landlords to keep the structure, exterior, and key services in repair. This applies to all private tenancies.
Landlords must ensure their properties are safe, healthy, and free from conditions that damage the health of occupants — including damp and mould.
Councils can inspect and issue improvement notices under HHSRS when properties present hazards including excess cold, damp, and structural issues.
You have grounds to make a formal claim. Start with a professional claim report.
Four steps from documenting the issue to a court-ready claim — no solicitor required.
Always notify your landlord in writing — text, email, or letter. Give them a reasonable time to repair. This creates a formal record.
Keep all messages and responses as evidence.
Photograph and video the disrepair. Note dates, describe the impact on your health and daily life. Gather any reports from doctors or environmental health.
Evidence is everything in disrepair claims.
Use the Claim Builder to create a structured, professional housing disrepair claim report — formatted for insurers, courts, and landlords.
Guided step-by-step. No legal knowledge needed.
Send the report to your landlord as a formal demand. If they fail to act, you have grounds to issue a small claims court claim.
Your report is court-ready from day one.
While pursuing a disrepair claim, tenants are protected from retaliatory eviction under the Deregulation Act 2015. A landlord cannot lawfully serve a Section 21 notice within 6 months of you making a formal complaint about repairs. Additionally, if you are struggling with rent due to the disrepair, you may be entitled to a rent reduction or to withhold rent in certain circumstances — seek advice before doing so.
Your pack contains 4 documents, grouped by purpose. Every document is generated from your case data — not a generic template.
Full Case Report
Your case clearly structured — timeline, evidence, losses, and legal basis — ready to use in correspondence or court.
Letter Before Action
Ready to print and send — formal demand letter with a 14-day deadline before court action.
Court Claim Draft
Prepared wording for issuing your claim — ready to use when filing at the County Court.
Enforcement Guide
Step-by-step guidance to recover payment after judgment — all 5 enforcement methods explained with form completion guidance.
Tell us about the issues, how long they've existed, and how they've affected you.
Your case data generates a full report, LBA, and court-ready Particulars of Claim.
Get your full pack as a ZIP — ready to send to your landlord.
Takes 2–3 minutes · Instant download · No solicitor required to get started
Local information and claim guidance for tenants in major UK cities.
Start with the free claim checker to see how strong your case is. Then build your professional report — no solicitor needed.
For Claims Professionals
Handling property disrepair cases professionally? See role-specific guides tailored to your location.
Legal disclaimer: This service provides general guidance and document preparation tools only. It does not constitute legal advice. For legal advice specific to your situation, please consult a qualified solicitor.
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