Whether it is water, fire, neighbour-caused, or structural damage — we help you understand your options and take calm, structured action in Cheltenham.
Select the situation that best describes your experience to get targeted guidance.
Damage caused by a neighbouring property
Learn moreWater damage from leaks or ingress
Learn moreDamage caused during building work
Learn moreFire or smoke damage to your property
Learn moreSubsidence, cracks, or structural issues
Learn moreUnclear on the cause or who is liable
Learn moreUnderstand liability, organise your evidence, and get clear next steps for your damage claim.
A property damage specialist assesses your case and handles the claim process. No upfront cost.
You only pay if they recover compensation
Cheltenham's property damage profile is shaped by its extraordinary Regency architectural heritage, its proximity to the River Severn, and its high property values. The city has extensive Regency and Victorian properties — many listed — requiring specialist repair.
Cheltenham's Regency properties in Montpellier, Pittville, and Lansdown contain original features requiring specialist conservation repair. The proximity to the Severn creates flood risk in low-lying areas.
A burst pipe in a Montpellier Regency terrace caused damage to original plaster cornicing and timber floors. The insurer proposed a standard repair that would have destroyed the original features.
A listed Regency villa in Pittville suffered fire damage. The insurer's proposed repair specification did not meet the requirements of the listed building consent.
Regency and Victorian properties require specialist conservation repair. Listed building requirements add complexity. Severn proximity creates flood risk.
Yes. Your buildings insurance should restore the property to its pre-loss condition using appropriate conservation materials. A conservation specialist can specify the correct repair.
If your policy covers flood and the flooding was caused by the Severn, the claim should be covered. Flood Re may be an option for eligible properties.
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