Whether it is water, fire, neighbour-caused, or structural damage — we help you understand your options and take calm, structured action in Exeter.
Select the situation that best describes your experience to get targeted guidance.
Damage caused by a neighbouring property
Learn moreWater damage from leaks or ingress
Learn moreDamage caused during building work
Learn moreFire or smoke damage to your property
Learn moreSubsidence, cracks, or structural issues
Learn moreUnclear on the cause or who is liable
Learn moreUnderstand liability, organise your evidence, and get clear next steps for your damage claim.
A property damage specialist assesses your case and handles the claim process. No upfront cost.
You only pay if they recover compensation
Exeter's property damage profile is shaped by its historic character, its position in the Exe valley, and its exposure to South West weather. The city has extensive medieval, Georgian, and Victorian properties — many listed — requiring specialist repair.
Exeter's historic properties in the Cathedral Close, the Quayside, and Southernhay require specialist conservation repair. The River Exe creates flood risk in low-lying areas including St Thomas and the Quayside.
A St Thomas property was flooded when the Exe burst its banks. The insurer accepted the claim but disputed the extent of damage to the original features.
A Southernhay Georgian terrace suffered penetrating damp through the original stone walls. The insurer disputed whether the damp was an insured event or a pre-existing condition.
Exe flood risk in low-lying areas. South West high rainfall creates persistent damp risks. Historic properties require specialist conservation repair.
If your policy covers flood and the flooding was caused by the Exe bursting its banks, the claim should be covered. Flood Re may be an option for eligible properties.
Yes. If the damp was caused or worsened by a specific event such as storm damage to the pointing, it may be an insured event. A damp specialist can assess the cause and provide evidence.
We use cookies to improve your experience, analyse traffic, and personalise content.
You can accept or reject non-essential cookies. Privacy Policy
Essential Cookies
Always ActiveRequired for the site to function. Includes authentication, payment processing (Stripe), and saving your progress. Cannot be disabled.
Analytics Cookies
Help us understand how visitors use our site so we can improve it. Data is anonymised and never sold to third parties.
Marketing Cookies
Used to show you relevant content and measure the effectiveness of our communications. You can opt out at any time.