Whether it is water, fire, neighbour-caused, or structural damage — we help you understand your options and take calm, structured action in York.
Select the situation that best describes your experience to get targeted guidance.
Damage caused by a neighbouring property
Learn moreWater damage from leaks or ingress
Learn moreDamage caused during building work
Learn moreFire or smoke damage to your property
Learn moreSubsidence, cracks, or structural issues
Learn moreUnclear on the cause or who is liable
Learn moreUnderstand liability, organise your evidence, and get clear next steps for your damage claim.
A property damage specialist assesses your case and handles the claim process. No upfront cost.
You only pay if they recover compensation
York's property damage profile is shaped by its extraordinary historic character, its position on the Ouse and Foss flood plains, and its status as a major tourist destination. The city has extensive medieval, Georgian, and Victorian properties — many listed — requiring specialist repair.
York's historic properties in the city centre, the Shambles area, and the Georgian streets of Bootham require specialist conservation repair. The Ouse and Foss flood plains create regular flood risk in low-lying areas.
A Skeldergate riverside property was flooded when the Ouse burst its banks. The insurer proposed a standard repair using modern materials incompatible with the historic fabric.
A listed building in York city centre suffered fire damage. The insurer's proposed repair specification did not meet the requirements of the listed building consent.
Ouse and Foss flood plains create regular flood risk. Historic properties require specialist conservation repair. Listed building requirements add complexity to repair specifications.
Yes. Your buildings insurance should restore the property to its pre-loss condition using appropriate conservation materials. For listed buildings, the repair must comply with listed building consent requirements. A conservation specialist can specify the correct repair.
If your policy covers flood and the flooding was caused by the Ouse or Foss bursting their banks, the claim should be covered. Flood Re may be an option for eligible properties in known flood risk areas.
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