Tradespeople, freelancers, and small business owners across the UK lose thousands every year to customers who simply do not pay. A professional Letter Before Action changes that — fast.
Build your document pack from £29.99 — or get a free case review from a specialist.
Most small business owners spend weeks sending polite reminders, making awkward phone calls, and hoping the customer will eventually pay. They rarely do — not because they cannot, but because there are no real consequences.
A formal Letter Before Action changes the entire dynamic. It introduces a legal deadline, references court proceedings, and signals that you are serious. Most customers pay within 14 days of receiving one.
The difference between a WhatsApp reminder and a Letter Before Action is the difference between a request and a legal demand. One can be ignored. The other cannot.
"I'll sort it next week"
Vague promises and delays are the most common tactic. Without a formal deadline and real consequences, customers keep pushing it back.
Manufactured disputes
Customers who never complained during the job suddenly raise issues when the invoice arrives. A formal demand forces them to put any dispute in writing.
Going silent
Ignoring calls and messages is easy. Ignoring a formal Letter Before Action — which references court proceedings — is a different matter entirely.
Cash flow management
Some customers simply prioritise other payments. A formal demand with a legal deadline moves you to the top of the list.
Select your situation — we will show you the typical debt range and what your recovery pack will cover.
You fitted a kitchen, laid flooring, or completed a building job. The customer is happy with the work but has gone quiet on payment.
Typical debt range
£800–£15,000
Debt type
Five steps — from identifying the debt to getting paid. Most cases resolve at step three.
Confirm the amount owed, what was agreed, what was delivered, and what evidence you have. Our guided assessment takes 3 minutes.
Invoices, quotes, messages, photos of completed work, delivery records. Even informal evidence — WhatsApp messages, emails — is legally valid in the UK.
A formal written demand is the single most effective step. It puts the customer on legal notice, sets a 14-day deadline, and signals that court action will follow. Most debts are resolved here.
Give the customer a clear window to respond. Many pay at this stage — the formality of a professional letter changes the dynamic entirely.
For amounts up to £10,000, the small claims track requires no solicitor. Court fees are proportionate and recoverable if you win. Our pack includes a complete next-steps guide.
If you would rather focus on running your business than chasing a customer, our specialist network can handle the entire process — from the first formal letter through to court proceedings if needed.
Free review · No obligation · You only pay if they recover
What our specialists handle
Best suited cases
Prefer to use the document pack?
The structured pack from £29.99 works for all customer debt types — including smaller amounts and informal agreements.
The Debt Recovery Pack gives small businesses a complete, professional toolkit for recovering unpaid customer invoices — without a solicitor and without the cost of professional debt collection.
Personalised Letter Before Action
A professionally worded formal demand addressed to your customer — referencing the specific debt, the agreement, and the legal consequences of non-payment.
Case Strength Report
An honest assessment of how strong your claim is — based on the evidence you have and the circumstances of the debt.
Step-by-Step Recovery Guide
Exactly what to do after sending the letter — how to respond to different customer reactions, and how to escalate to court if needed.
Evidence Checklist
A tailored list of the evidence you should gather and retain to support your claim at every stage.
Debt Recovery Pack
One-off · No subscription · Instant download
Prefer a specialist to handle it?
Get a free specialist case review — or build your own professional Letter Before Action for £29.99. Either way, stop chasing and start recovering.
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